Conditions of sale

1. Object : The general conditions of sale describe Bellow détail the right and obligations of the compagnie SOA TIGRA the seller and ils client the Buyer in connexion with the sale of the goods designated in the sales contract  or on the  Pro-forma invoice. Any service performed by SOA TIGRA There fore implies the Buyer unreserved acceptance of these  general conditions of sale.

2.Prices : The prices of the goods sold are those in force on the day the order is taken, the cost of air or sea packaging  stipulated in the pro-forma invoice will be added.They are denominated in EURO and calculated excluding VAT  from SOA TIGRA’s workshop address, they will be increased by the VAT rate applicable on the day of the order. The amount indicated on the pro-forma invoice is the final price net of all bank charges and all other charges.    SOA TIGRA grants itself the right to modify its prices at any time. However, it undertakes to invoice  the goods ordered at the prices indicated when the order is registered.

3. Minimum order : No minimum order, for an export shipment we recommend a minimum order amount  of € 600 excluding VAT.

4.Incoterm : Ex-Works at the seller’s workshop : Lot 0206 B 0021 Ambondrona Secteur 3A Majunga 401 Madagascar. The seller’s obligation is to place the packaged goods at the disposal of fowarder or carrier designated by the buyer The buyer designates the carrier, concludes the transport and insurance contract, pays freight, customs charges and taxes.

5.Discount : No discount will be granted in the event of early payment.

6.Payment terms : Orders are paid by bank transfer to the SOA TIGRA account.

IBAN compte EURO :  MG4600006000040000082956813 

CODE BIC : MCBLMGMGXXX

Name : The Mauritius Commercial Bank (Madagascar) SA

Address: Rue Solombavambahohaka Frantsay 77, BP 197 Antsahavola, Antananarivo 101 When placing an order, the buyer have to pay a deposit of 50% of the total amount of the invoice, the balance to be paid before shipment of the goods. Full payment is due for delivery of the goods.

7. Bank transfer fees: The buyer agrees with his bank to pay the transfer fees.

8.Sample : Samples of our products can be requested, they will be paid for by the customer.

9.Reservation of property : SOA TIGRA retains ownership of the goods sold until full payment. As such, if the buyer has  paid a deposit but has not paid the balance of the goods or doing the subject to reorganization or judiciary liquidation, SOA TIGRA reserves the right to claim the full amount of deposit paid by the buyer of the goods sold and remained unpaid.

10.Change of the order : Changing an order that is being prepared is not acceptable.

11. Cancellation of the order : The buyer does not have the right to cancel an order.

12.Delivery : Delivery is made by sending a notice of availability in store for the attention of the buyer or the carrier  designated by the buyer. The delivery time indicated during the registration of the order is given only as an indication and  is not guaranteed. Consequently, any reasonable delay in the delivery of the products cannot give rise to the buyer’s  benefit to compensation or cancellation of the order.The risk of transport is borne in full by the buyer. In the event  of missing or damaged goods during transport, the buyer must formulate all the necessary reservations with his carrier.

13.Force major : SOA TIGRA cannot be held liable if the non-performance or delay in the performance  of one of its  obligations described in these general conditions of sale results from a case of force major.  Force major means any external, unforeseeable and irresistible event within the meaning of the law.

14.Obligations : The seller agrees to provide quality products in accordance with the order with the packaging.

15. Intellectual property : The seller certifies that the items for sale are from his creation and that they do not infringe  any intellectual property rights of a third party. The seller reserves the right of any recourse in the event of a copy of his  works or the usurpation of the name of his company or of its products.

16. Dispute : Any dispute relating to the interpretation and execution of these general conditions of sale is subject to  Malagasy law.In the absence of an amicable resolution, the dispute will be brought before the Commercial  Court of Mahajanga.

17.Customer service : + 261 (0) 34 90 946 88