Our commitments & international sales terms
1. Scope
The terms and conditions of sale set out below describe the rights and obligations of SOA TIGRA (the seller) and its customer (the buyer) in connection with the sale of the goods specified in the sales contract or pro forma invoice. Any service provided by SOA TIGRA therefore implies the buyer's unconditional acceptance of these terms and conditions of sale.
2. Prices
The prices of goods sold are those applicable on the date the order is placed, plus the cost of air or sea freight packaging specified in the pro forma invoice. Prices are stated in EURO, exclusive of tax, EXW at SOA TIGRA's premises. VAT will be added at the rate applicable on the order date.
SOA TIGRA reserves the right to change its prices at any time. However, it undertakes to invoice goods ordered at the prices stated when the order was recorded.
3. Minimum order
There is no minimum order. For export shipments, we recommend a minimum order value of €1,000 excluding tax.
4. Incoterm
Ex Works at the seller's premises: Lot 0206 B 0021 AMBONDRONA Secteur 3A MAJUNGA 401 MADAGASCAR.
The seller's obligation is to make the packaged goods available to the freight forwarder or carrier designated by the buyer. The buyer appoints the carrier, arranges transport and insurance, and pays freight, all customs charges and taxes.
5. Early payment discount
No discount will be granted for early payment.
6. Payment terms
Orders are paid by bank transfer to SOA TIGRA's account:
IBAN (EUR):MG4600006000040000082956813
BIC CODE:MCBLMGMGXXX
Bank:The Mauritius Commercial Bank (Madagascar) SA
Bank address:Rue SOLOMBAVAMBAHOHAKA FRANTSAY 77, BP 197 ANTSAHAVOLA ANTANANARIVO 101
When an order is recorded, the buyer must pay a deposit of 50% of the total invoice amount. The balance must be paid before the goods are collected from the seller's premises. Full payment is required for delivery of the goods.
7. Bank transfer charges
The buyer undertakes to pay bank transfer charges through their bank.
8. Samples
Samples of our products may be requested and must be paid for by the customer.
9. Retention of title
SOA TIGRA retains ownership of the goods sold until payment has been made in full. Accordingly, if the buyer has paid a deposit but has not paid the balance for the goods, or enters administration or liquidation proceedings, SOA TIGRA reserves the right to claim the full deposit paid by the buyer for goods sold and remaining unpaid.
10. Changes to orders
Changes to an order that is being prepared are not accepted.
11. Order cancellation
The buyer may not cancel an order.
12. Delivery
Delivery is made by sending notice that the goods are available at the premises to the buyer or the carrier appointed by the buyer. The delivery time stated when the order is recorded is indicative only and is not guaranteed.
Consequently, any reasonable delay in delivering the products will not entitle the buyer to compensation or cancellation of the order. Transport risk is borne entirely by the buyer. If goods are missing or damaged during transport, the buyer must lodge all necessary reservations with their carrier.
13. Force majeure
SOA TIGRA cannot be held liable if the failure or delay in performing any obligation described in these terms and conditions of sale results from force majeure. Force majeure means any external, unforeseeable and unavoidable event within the meaning of the law.
14. Obligations
The seller undertakes to provide packaged products of good quality that conform to the order.
15. Intellectual property
The seller certifies that the items offered for sale are its own creations and do not infringe any third party's intellectual property rights. The seller reserves the right to take action in the event of copying of its works or misuse of its company or product names.
16. Disputes
Any dispute concerning the interpretation or performance of these terms and conditions of sale is governed by Malagasy law. If no amicable resolution is reached, the dispute will be brought before the Commercial Court of Mahajanga.
17. Customer service
Telephone:+261 (0) 34 90 946 88
Our commitments & domestic sales terms
1. Scope
The terms and conditions of sale set out below describe the rights and obligations of SOA TIGRA (the seller) and its customer (the buyer) in connection with the sale of the goods specified in the sales contract or pro forma invoice. Any service provided by SOA TIGRA therefore implies the buyer's unconditional acceptance of these terms and conditions of sale.
2. Prices
The prices of goods sold are those applicable on the date the order is placed. Prices are stated in ARIARY and exclude tax. Transport and insurance costs are borne by the buyer.
SOA TIGRA reserves the right to change its prices at any time. However, it undertakes to invoice goods ordered at the prices stated when the order was recorded.
3. Minimum order
There is no minimum order.
4. Early payment discount
No discount will be granted for early payment.
5. Payment terms
Orders are paid by Orange Money, MVola or bank transfer to SOA TIGRA SARL's account:
Orange Money:032 45 576 39
MVola:034 90 946 88
IBAN (MGA):MG4600006000040000082955261
BIC CODE:MCBLMGMGXXX
Bank:The Mauritius Commercial Bank (Madagascar) SA
Bank address:Rue SOLOMBAVAMBAHOHAKA FRANTSAY 77, BP 197 ANTSAHAVOLA ANTANANARIVO 101
When an order is recorded, the buyer must pay a deposit of 50% of the total invoice amount. The balance must be paid before the goods are collected from the seller's premises. Full payment is required for delivery of the goods.
6. Transfer charges
The buyer undertakes to pay transfer charges.
7. Samples
Samples of our products may be requested and must be paid for by the customer.
8. Retention of title
SOA TIGRA retains ownership of the goods sold until payment has been made in full. Accordingly, if the buyer has paid a deposit but has not paid the balance for the goods, or enters administration or liquidation proceedings, SOA TIGRA reserves the right to claim the full deposit paid by the buyer for goods sold and remaining unpaid.
9. Changes to orders
Changes to an order that is being prepared are not accepted.
10. Order cancellation
The buyer may not cancel an order.
11. Delivery
Delivery is made by sending notice that the goods are available at the premises to the buyer or the carrier appointed by the buyer. The delivery time stated when the order is recorded is indicative only and is not guaranteed.
Consequently, any reasonable delay in delivering the products will not entitle the buyer to compensation or cancellation of the order. Transport risk is borne entirely by the buyer. If goods are missing or damaged during transport, the buyer must lodge all necessary reservations with their carrier.
12. Force majeure
SOA TIGRA cannot be held liable if the failure or delay in performing any obligation described in these terms and conditions of sale results from force majeure. Force majeure means any external, unforeseeable and unavoidable event within the meaning of the law.
13. Obligations
The seller undertakes to provide packaged products of good quality that conform to the order.
14. Intellectual property
The seller certifies that the items offered for sale are its own creations and do not infringe any third party's intellectual property rights. The seller reserves the right to take action in the event of copying of its works or misuse of its company or product names.
15. Disputes
Any dispute concerning the interpretation or performance of these terms and conditions of sale is governed by Malagasy law. If no amicable resolution is reached, the dispute will be brought before the Commercial Court of Mahajanga.
16. Customer service